freshservice.comFreshservice ITSM Software | ITIL-aligned service desk by Freshworks

Products Empower your support team to work together and resolve customer issues faster. Customer Support Software New Align your sales and marketing teams to create better experiences with an all-in-one CRM. Sales CRM Software Freddy AI for CX Effortlessly deliver great customer experiences with Freddy AI. Streamline your IT service and manage internal requests from your employees. IT Service Management Software Engage with website visitors and product users for sales and customer success. Customer Messaging Software Reimagine your cloud-based phone system for businesses of all sizes across 90+ countries. Call Center Software Recruit and onboard top talent. Manage all employee data and time off in one place. Human Resources Software TOOLS Monitor your website’s availability. Get down alerts and status pages for free. Free website monitoring tool Setup your hosted public status page, in 1-click, free forever. HOSTED PUBLIC STATUS PAGES New Prevent churn, increase account expansion, and strengthen customer relationships Customer Success Software Explore refreshing apps and integrations for Freshworks products Visit the Marketplace Platforms Freshworks Neo Leverage a flexible, end-to-end, AI-powered enterprise platform to unify customer experiences Freddy AI About Freddy AI Freddy AI Skills Features Analytics Neo Admin Center Collaboration Events and Notifications Unified Customer Record Marketplace Developer Portal Technology Alliances Company About Leadership Board of Directors Investors Affiliates Careers Contact Us Customers Support Marketplace North America English Europe English (Europe) Deutsch Nederlands Français Svenska Español Pусский Italiano Polski Türkçe Latin America Español Português Asia Pacific 日本語 한국어 Features IT Service Desk ITSM IT Project Management IT Asset Management Reporting All Features Pricing Solutions Size Enterprise SMB Use Cases ITSM ESM MSP Teams HR Marketing Finance Facilities Industries Education Healthcare Resources Remote IT Support NEW Customers Case studies Whitepapers ebooks Presentations Webinars Reports Videos Academy Blog Glossary New Datasheet NEW Launch your Service Desk New Apps Login SIGN UP Company About Leadership Board of Directors Investors Affiliates Careers Contact Us Customers Support Marketplace English (Europe) Deutsch Nederlands Français Svenska Español Español Português Pусский 日本語 한국어 Italiano Polski Türkçe Pусский English Intelligent, Right-Sized Service Management Solution for the Modern Enterprise Extend digital capabilities and deliver exceptional employee experiences with an intuitive, scalable, no code solution Request demo Get started for free Preparing Workplaces to Reopen Safely With organizations reopening offices, here is an app to help you take the first step to prepare for a new normal Learn More Over 40,000 customers trust us Usher in the next-generation Service Management solution Freshservice’s intuitive, intelligent, no-code solution acts as a force multiplier, helping businesses of all sizes achieve efficiency, effectiveness, and greater ROI Do more with less with powerful automations Automate repetitive tasks with powerful workflow automation and augment support with virtual agents & AI-powered chatbots Accelerate service delivery Integrate service management on a single platform to bridge silos, improve time to resolution, reduce costs and improve visibility Deploy quickly and at scale Rapidly develop enterprise-grade customizations with Freshservice’s no-code platform. Get expert onboarding, migration services and 24x7 support Achieve greater efficiencies with AI and automation Increase process efficiency and service agility by creating contextual and intelligent experiences through AI. Improve agent productivity by triaging incoming tickets and providing ML-powered suggestions and responses, and put time back into their day so they can focus on more strategic IT initiatives. Explore AI & automation → Built for the enterprise, designed for employees Simplify the service environment so that key information and workflows are available at the ready Empower employees with a consumer-grade user experience in the channel of choice, whether MS Teams, Slack, or with the Freshservice chatbot Explore our features → Scale with Freshworks Platform Meet your expanding customer needs with the open and flexible Freshworks Platform providing rich API for custom integration, automated workflows, smart analytics, ecosystem partner solutions, and hundreds of Marketplace Apps Learn More → Ensure consistent service experiences Streamline service management across lines of business, from IT to HR, Facilities, Travel, Legal, and more, with consistent service experiences over a unified platform for improved visibility and efficiency. Explore enterprise service management → Get your hands on an award-winning software now Gartner Peer Insights Customers’ Choice for ITSM Tools CIOReview Most Promising ITSM award 2020 G2 Service Desk Software Leader Fall 2020 Capterra’s Most Popular ITSM Software The Freshservice impact on our customers If another organization is frustrated with their current ITSM tool and wants a breath of fresh air, then Freshservice is there ready and waiting.” Adam Le Feuvre Project Manager M&C Saatchi Industry Advertising Usage IT, HR, Facilities Self-service use 300% We’ve seen infinite improvements in our service desk with Freshservice. Being an evidence-based business, Freshservice helps us drive intelligent decisions by letting us track data.” Tom Peach-Geraghty Head of IT Operations Unidays Industry E-commerce Usage HR, DevOps, IT Customer Satisfaction 99% Veeva’s teams are able to resolve issues in less than 4 hours with more visibility into end-users’ issues in Freshservice.” Prasad Ramakrishnan Chief Information Officer Veeva Systems Industry Software Usage IT, HR, Facilities Customer Satisfaction 97% I was surprised at the speed of implementation, Freshservice was available the next day and ready to use in under a week.” Craig Bell IT Service Director Cordant Industry Human Resources Usage IT Customer Satisfaction 96% Freshworks products are the perfect complement to our back-office management tools. We’ve been relying on Freshworks tools for more than 3 years to provide integrated mission-critical solutions to AUTO1 Group’s customer and dealer service departments, as well as internally. In addition to outstanding products, Freshworks also offers excellent service and high level customer-success support, which makes them our Tier-1 solution for smart and efficient customer engagement cloud solution” Niv Liran Chief Product Officer AUTO1 Group Modernize your service delivery with Freshservice Try Freshservice for free, and explore all the features you need to manage service delivery across your organization Start Free Trial Freshworks Freshdesk Freshservice Freshcaller Freshchat Freshteam Freshping Freshstatus Freshsuccess Freshworks CRM Company About Leadership Board of Directors Investors Customers Solutions Affiliates Partners Careers Newsroom Contact Us GDPR US sales Tax FAQ Freshservice ITSM Features Pricing Customers Support Resources Blog Integrations API Top Features ITIL Service Desk Software Incident Management Asset Management Problem Management Change Management Project Management Release Management Service Catalog CMDB Compare ITSM ServiceNow Samanage Sysaid ManageEngine BMC Remedy Ivanti Cherwell Topdesk Jira EXISTING USERS LOGIN Mobile Apps Connect With Us Sales and Support +1 (866) 832-3090 support@freshservice.com Terms of Service Privacy Notice Takedown Policy GDPR Security Unsubscribe Copyright © Freshworks Inc. 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